The Role
Claymore Group are looking for an exceptional and experienced Senior KYC and Player Protection Analyst to join their team. This is a brand-new role in a fast-growing start-up where you will need to bring your experience and ideas to the forefront to help drive our iBet business forward. iBet puts its players first and foremost in all that it does, across its entire business. With the fast growth of the business, we are growing our Operations team and are looking for an AML, KYC and Responsible Gaming-focused senior to join our new team.
Main responsibilities
- Interacting with players who require assistance with Anti Money Laundering or Responsible Gaming matters when required.
- Serving as the first point of escalation for all (AML & Responsible Gaming) cases and queries from other teams.
- Ensure departmental and individual targets around KYC performance and customer experience are met or exceeded.
- Perform open-source checks on Higher Threshold cases such as social media, News Articles, and Profession.
- Conducting the analysis of player accounts to identify activities related to Money Laundering and Problem Gambling.
- Escalate complex cases with recommendations to ensure player protection is safeguarded.
- Spreading Responsible Gaming awareness as an integral part of our daily operations within the whole company.
- Assisting the MLRO with Suspicious Activity Reporting and other investigations.
- Support your Manager with new member onboarding and ad hoc training sessions for different business areas.
- Performing Enhanced Due Diligence & RG checks.
- Ensure accounts remain updated to date in line with record keeping and EDD requirements.
- Interacting with players who require assistance with Responsible Gaming matters and following up on documentation requests in relation to our anti-money laundering obligations, when required.
- Continue to develop as an expert in the field and share that knowledge with the player-facing teams.
- Cooperating with the Payments, Customer Support, VIP and Marketing teams to develop and improve our internal procedures.
Skills & Experience
- An awesome team player, eager to improve the operational team.
- You have 3+ years’ experience working on AntiMoney Laundering and/or Responsible Gaming.
- Experience in Fraud and Payments would be a great addition.
- Creative problem solving and critical thinking skills
- You have good attention to detail and the ability to identify and monitor suspicious activities and transactions, while also being able to identify problem gambling related signs of harm.
- Able to work under pressure and multitasking.
- A strong communicator – both written and verbal – in English as well as a secondary language would be great.
- You have an understanding of regulations/ procedures and are able to easily apply the rules in your daily work.
- Experience/understanding of iGaming licence jurisdictions MGA, Curacao etc. (nice to have)
